How do I get a Wholesale Account?
If you are a retail store and would like to carry the CANVAS line, please click on the “Wholesaler Registration” link at the top of the page. Complete in the information on the registration form & click submit! We'll review your application and get back to you via email within 1-2 business days with your Canvas Wholesale Login information. In a rush? After submitting your form, please call our office, toll free at (855) 236-8020, and we'll do our very best to expedite the process, and get you shopping for your store at wholesale prices before you know it!
What forms of payment do you accept?
All orders must be paid with a credit card. We accept Visa, MasterCard, American Express & Discover.
When is my credit card charged?
When you place your order online, we will perform an authorization on your credit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are not actually withdrawn from your account until your order ships. If an order you have placed is subsequently cancelled and not shipped, any funds which were being held due to this credit card authorization should be made available to you within 2-5 business days, depending on your bank's policies. Please note, if you have a backordered item which has not shipped within a week of the original order placement date, we may need to re-authorize your credit card prior to the shipment of that item once it is returned to stock, to verify that the funds are still available. If your credit card is declined or has expired, we will contact you to update your payment information. Unfortunately, we are unable to hold items more than 48 hours when a credit card is declined. If we do not have a valid credit card within 48 hours, the items on your order will be returned to stock.
Is my credit card information secure?
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.
How long will it take for my order to arrive?
For standard, in-stock orders, our warehouse team strives to ship your purchase within 1 business day. For Standard Ground shipments, most orders are delivered within one week. However, during peak seasons (immediately following large gift markets) your order will ship within 1-3 business days. Backordered items usually take 4-6 weeks.
Which shipping carriers do you use?
All orders are shipped via UPS. Please note, UPS does NOT ship to P.O. Boxes.
How do you calculate your shipping and handling charges?
Shipping & Handling charges are calculated based on the weight, box dimensions, and destination of the shipment. If you would like expedited shipping for your order, you may select from UPS Next Day Air, 2nd Day Air, or 3-Day Ground Select. Expedited shipping & handling rates are calculated by UPS based on the weight, box dimensions, and destination of the shipment.
How will I know you have received my order?
Once you’ve submitted your ordered, a confirmation page will show a summary of your transaction, including your order number. You may choose to print this page for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address on file. You will receive a subsequent email when your product ships, including tracking information (if available).
How do I know if my items are available for immediate shipment?
If an item is Out of Stock, an inventory status will appear as a message in the shopping cart. Delivery time for backordered items is 4-6 weeks.
How do I cancel my order?
To cancel an order that’s already been placed, you must call our Customer Service department at (855) 236-8020. Please note, orders that have already shipped can NOT be cancelled.
What if one, or more of my items is backordered?
We strive to maintain inventory on our products, however, if an item is backordered you will see a backorder message in your shopping cart. We will ship your order with all available items, and leave your backordered items open if they total $40 or more. Backorders under $40 will automatically be cancelled unless otherwise specified. We will ship your backordered items once they become available. Shipping & Handling charges will be applied to all backorders. Backordered items are usually available within 30-45 business days.
Do you ship overseas?
We currently ship in the US and Canada. If you would like an order shipped to another overseas destination, please call our Customer Service department at (855) 236-8020, or send an email to firstname.lastname@example.org to request more information. We regret that we do not ship to PO or APO boxes at this time.
I’m having trouble with your website; How do I get help?
If you are experiencing problems with our website, or would like help navigating the site, please contact our Customer Service Department, toll free at (855) 236-8020, and we will gladly assist you.