Customer FAQ

Customer FAQ

How do I sign up for a Wholesale Account?

If you are a retail store and would like to carry the CANVAS brand, please click on the "Wholesale Registration" link at the bottom of the page,
under Contact Us. Complete the required information on the registration form and submit! We will review your application and get back to you,
usually within 24 hours, via email. Don't forget to check your junk & spam folders! In a rush? After submitting your form, you can contact us during
regular business hours (toll free) at 855-236-8020 and we will do our very best to expedite the process so we can get you shopping for your store
(with our amazing Wholesale Prices) before you know it!

What are the Minimum Order Requirements for Wholesale Accounts?

For Wholesale Accounts, our Minimum Opening Order is $500, and the Re-Order Minimum is $100. All items are sold in packs of 3.

What forms of payment do you accept?

All orders must be paid with a credit card. We accept Visa, MasterCard, American Express, and Discover.

When is my credit card charged?

When you place your online order, we will perform an authoirization on your credit card to verify that the funds are available. This authorization may
place a temporary hold on the funds while your order is being processed. The funds are not actually withdrawn from your account until your order ships.
If an order you have placed is subsequently cancelled and not shipped, any funds which were being held due to the credit card authorization should be
available to you within 2-5 business days, depending on your card-issuing financial institution's policies. Please note, if you have a backordered item
which has not shipped within a week of the date the original order was placed, we may need to re-authorize your credit card prior to shipment. If your
credit card is declined or has expired, we will contact you to update your payment information. Unfortunately, we are unable to hold items more than
48 hours from when a credit card is declined. If we do not receive a valid credit card within 48 hours, the items on your order will be returned to stock.

Is my credit card information secure?

Yes. For your safety, we encrypt all credit card information during transmission and storage so your data remains private and secure at all times.

How long will it take my order to arrive?

Our warehouse team strives to ship all In-Stock orders within 1 business day. Standard Ground Shipments usually require 1-5 days in-transit, depending
on where the items are being shipped. In a hurry? Place your order by 12:00 Noon, CST, and choose an expedited shipping method, such as 2nd Day Air, or
Next Day Air, and we'll ship your order the same day! All orders are shipped from our warehouse in San Antonio, TX. Backordered items usually
take 4-6 weeks.

How do you calculate shipping charges?

Shipping charges are calculated based on the weight, box dimension, and destination of the shipment. If you prefer expedited shipping for your order,
additional shipping charges will apply.

How will I know you received my order?

Once you've submitted your order, a confirmation page will show a summary of your transaction, including your Order Number. You may choose to
print this page for your records. An email confirmation of your order will also be sent promptly to the email address associated with your account. You
will receive a subsequent email when your order ships, that will include tracking information. Remember to check your junk & spam folders, or even
better, add CANVAS as a contact to ensure you receive these important notifications!

How do I cancel my order?

We hope you won't, but if you must, please call our Customer Service Department at (855) 236-8020 ASAP. Please note, orders that have already
shipped can NOT be cancelled.

Why can't I add an item to my cart that is Out-of-Stock?

In an effort to reduce your frustration with backordered items, if a product is Out-of-Stock you won't be able to add it to your cart. However, be one
of the first to know when your favorite items are Back In-Stock by clicking the "Notify Me When Available" button for those items, and we'll send you
an email!

Do you ship to other countries?

We currently ship anywhere in the USA and Canada. If you would like an order shipped to another destination, please call our Customer Service
Department at (855) 236-8020, or send an email to to request more information. We regret that we do not ship to PO or APO
boxes at this time.

I'm having trouble with the website; how do I get help?

If you are experiencing problems with our website, or would like help navigating the site, please contact our Customer Service Department at
(855) 236-8020, or send an email to, and we'll gladly assist you.